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New depot opens - ker-ching!

A ceremonial opening with a difference saw Boston Borough Council's new environmental services depot declared officially operational.

The new depot, in St John's Road, near the Port of Boston entrance, was opened, not with the traditional cutting of a ribbon, but the cutting of a steel chain with bolt croppers.

Council leader, Cllr Peter Bedford, and Chief Executive, Richard Harbord, shared the honours as councillors and guest, Cllr Doreen Stephenson, leader of East Lindsey District Council, looked on.

The council shares a money-saving refuse and recycling collection service in some areas with East Lindsey District Council.

The move from the council's rented depot at Fen Road to the new purpose-build depot on land the council owns will save taxpayers hundreds of thousands of pounds.

All services connected with waste disposal, recycling, garden waste and grounds management are now centralised closer to the town centre, reducing the carbon footprint, and in a better position to serve the villages.

The move to the new depot has also led to development of a dedicated customer service, reducing delays and improving responses.

The environmental services administration team has joined all other office staff at the council's main offices in Municipal Buildings in Boston, and latest "cloud" and "smart call" technology is being used to ensure that customers phoning with enquiries on the former Fen Road numbers - 01205 311112/366007 - will be fast-tracked through and not clog up the general enquiries queue. Cloud technology will enable faster access to enquiries by any one of a number of responders thanks to computerised connectivity.

Callers on the former Fen Road numbers will get a fast response which, if they are in a queue, will keep them informed of their position as they move forwards, and offer options for those who cannot wait or who can make their enquiry in other ways.

Cllr Bedford said: "The new depot perfectly suits our purposes. It's a win-win situation - we are saving money for council taxpayers and are more centrally situated. It's even better for staff who now have less distance to travel to get to work. Some now arrive by bicycle, which is good for the environment, good for their health and good for their pocket."

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Bolt croppers go to work, snap, and the new depot is officially opened by Leader Cllr Peter Bedford, left, and Chief Executive Richard Harbord

Personal callers cannot call at the new site, but will be able to access all the former Fen Road services at Municipal Buildings, including collecting blue bags for excess recycling waste.

Services can also be accessed via the council's website - www.boston.gov.uk/waste