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Important Message

Please be advised our Customer Contact phone lines are experiencing high call volumes and wait times may be longer than usual. If you call through to our team, please utilise our call back service after waiting 60 seconds. This will keep your number virtually in the queue and as soon you become first in the queue, we will call you back. Alternatively please consider emailing us or visiting our website to use our range of self-service options that are available.

Benefit and Council Tax Support

Housing Benefit

What is housing benefit?

Council Tax Support

What is Council Tax Support?

Discretionary Housing Payments

Discretionary housing payments allow us to make additional payments to people who receive housing benefit or the Housing Element of Universal Credit who appear to need further help.

Report your changes

All changes of circumstances must be reported immediately to the revenues and benefits office. It is now a criminal offence not to report a change.


An overpayment is when you have been paid benefit when you were not entitled to it.

Payment Calendar

2022/23 Payment Calendar for Housing Benefit Payments

Revenues and Benefits Privacy Notice

Privacy notice - Council Tax, Council Tax Support and Housing Benefit