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Call Back Service

Our customer contact team have successfully launched a new 'Call Back Service'. This is an automated call back service, after waiting 60 seconds in the queue, callers are given the option to leave their number for a member of the team to call them back. Numbers then virtually remain in the queue and when the caller becomes first, they will get a call back.
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Council Tax Support Fund 2023/24

Recognising the impact of rising bills, the government is distributing £100 million of new grant funding in 2023/24 for local authorities.

This funding allows councils to deliver additional support to households already receiving council tax support, whilst also providing the flexibility to determine a local approach to support other vulnerable households in their area.

If you are in receipt of Council Tax Support (CTS)  on 1 April 2023 there is no need for you to contact us as the reduction will be automatically applied to your Council tax bill for 2023-24.

  • Where your Council Tax Bill for 2023-24 is less than £25, following the application of council tax reduction, then your bill will be reduced to nil.
  • Where your Council Tax Bill for 2023-24 is nil, following the application of council tax reduction, no reduction will be available and those bills will not be credited.

Any remaining funding will be available to households to claim support, until the funds run out.  You can make an application online through our Council Tax Discretionary Reduction Policy.