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Customer Service, Complaints, Compliments

Welcome to Boston Borough Council's customer services homepage. Our aim is to constantly improve the quality, consistency and accessibility of services for our customers; we want, simply, to give our customers excellent service.

We try to offer our customers a choice about how, when and where they can reach us; in person by visiting our offices or via the telephone, web or email.  We also have customer access computers at our offices which are located in the main atrium area.

We want to hear from you about our performance.  Please use this feedback link to tell us what we can do better, and what we do well now.

Main office - Municipal Buildings

Main office - Municipal Buildings

The council offices are housed in the Municipal Buildings on West Street in Boston.