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Service Issues

UPDATE 23/09/2022 at 16:50 Please be aware that we continue to be impacted by the regional ICT network disruption which may affect some of our online services. All telephone calls to Boston Borough Council are being diverted to South Holland District Council switchboard where queries will be dealt with as normal

Pay

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Welcome to Boston Borough Council's 24 hour online payments service

Here you can pay online for some council services including:

  • Council tax and business rates
  • Housing benefit overpayments
  • Car parking season tickets
  • Sundry debtors invoices
  • Planning application fees
  • Search fees
  • Bereavement services
  • Direct debit payment for garden waste
  • Card payment garden waste

Before using this service please ensure that you have your account or invoice reference to hand along with your correct payment amount.

Capita Pay360

Capita Pay360 are now sending email receipts from a different address.  As this is a new email address, it may be the case that the receipt for your payment email may end up in junk or quarantine folders.

Therefore, we are advising that these folders should be checked and the addresses should be added in your mail applications as a 'safe sender', if you do not get your receipt as quickly as usual, before you contact our Offices.

Please allow a minimum of two working days for your payment to be processed.

Should you experience any problems using this service in the first instance you should contact our customer services team via telephone on 01205 314200 during office hours. Outside of office hours you may email the credit control team.

Security Information

Capita Software Services process all payments on behalf of Boston Borough Council. Your transaction will take place within a secure payment system. We use Secure Socket Layer (SSL) technology, a standard supported by most major internet browsers. All of your personal and card details are protected using 256 bit encryption, when transmitted over the internet.

Your card details are stored on a server behind a secure firewall. Only authorised personnel may access this information.