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Service Issues

UPDATE 23/09/2022 at 16:50 Please be aware that we continue to be impacted by the regional ICT network disruption which may affect some of our online services. All telephone calls to Boston Borough Council are being diverted to South Holland District Council switchboard where queries will be dealt with as normal

Contacting the Council

Contact Us Online

Raise a general enquiry

Contact Us By Email

Email our customer contact team

For tourist information enquiries, email our tourist information centre team

Enquiries related to Freedom of Information, email the information management team              

Complaints and compliments about the Council, email the feedback team

Contact Us By Telephone

Main switchboard: 01205 314200

Revenues and Benefits: 01205 314202

Out of hours number: 01205 362151

Tourist Information Centre (TIC): 01205 365954

Contact Us In Person

Boston Borough Council offices: Municipal Buildings, West Street, Boston, PE21 8QR

Tourist Information Centre (TIC): Guildhall Museum, South Square, Boston, PE21 6HT

Opening Times

The Municipal Buildings is open for face to face visits and telephone calls from 8.45am to 5.15pm on Monday, Tuesday, Wednesday and Thursday and 8.45am to 4.45pm on Fridays.

The Tourist Information Centre (TIC) is normally open on Wednesday, Thursday, Friday and Saturday, 10:30am to 3:30pm, with last admission at 3pm. Check the Guildhall page for details of any closures to the public due to private hire events.

Out of Hours

Out of hours number: 01205 362151

If your enquiry is not urgent, we would appreciate it if you could contact us the next working day. The operator will first establish whether your enquiry can wait until the next working day.  If it cannot wait, the operator will take the appropriate action, which has been agreed by the council, to deal with the urgent situation. All contacts that are handled by the out of hours service will be notified to the council on the next working day.