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Call Back Service

Our customer contact team have successfully launched a new 'Call Back Service'. This is an automated call back service, after waiting 60 seconds in the queue, callers are given the option to leave their number for a member of the team to call them back. Numbers then virtually remain in the queue and when the caller becomes first, they will get a call back.

Raise a General Enquiry - Start Page

Before You Start

This form will allow you to raise an issue with a service provided by the council as well as request general information from the council regarding specific topics.

Please Note

  • There is a time limit on each page of this form of 1 hour. Select the 'Next' / 'Submit' button on each page within an hour, otherwise your data will be lost.
  • All fields marked with an asterisk (*) must be completed.
  • Extra help, where provided, can be found immediately after each field.

Data Protection Information

  • The information you provide via this enquiry form will be saved to our contact system hosted by GOSS and managed by Public Sector Partnership Services Ltd (PSPSL), our processing partner. Your correspondence will be shared with relevant officers, members, or with other third parties where legally allowed. The purpose is to investigate your complaint or action your request.  The correspondence may be associated to a case file, and as such may be kept for 6 years beyond the closure of that case.  Where there is no need to retain this correspondence it will be deleted within 2 years.  For more information in respect to data protection please see our General Privacy Notice.

When you have successfully completed your application, you will receive a 16-digit reference number and should receive a confirmation email (if you provide your email address).

Select the 'Start' button to begin your enquiry.