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Council Tax Billing

We understand that as the new annual Council Tax bills are issued, you may need to contact us. To make this easier we have temporarily extended our normal operating hours for our Council Tax telephone lines until 7pm from Monday, 20 March to Thursday, 30 March **Monday - Friday only**

Building Control Customer Charter

Our commitment to our customers

We will:

  • Provide a sustainable and improving, high quality Building Control Service based on professionalism, care, attention, impartiality and public accountability
  • Provide pre-application consultancy and advice
  • Provide a Development Team Approach for larger or more complex projects
  • Have qualified, approachable, helpful, courteous, prompt and efficient surveyors available during normal office hours (08:45 - 17:15, Monday - Friday)
  • Provide access to our service through a variety of different channels
  • Check all deposited Building Regulations applications within 15 working days
  • Provide a same day inspection service for inspections requested before 10:00 am
  • On larger projects tailor our inspection service to fit the construction programme
  • Consistently seek to minimise the complexity of the customer journey
  • Keep customers informed at all times
  • Achieve and maintain high customer satisfaction levels for all customer groups
  • Issue completion certificates on all satisfactorily completed projects
  • Respond to all reported dangerous buildings within 1 - 2 hours day or night
  • Partner with local businesses, architectural practices and building contractors to improve the service we offer
  • Maintain registration to ISO 9001:2008 quality assurance and performance monitoring
  • Respond to all complaints received within 15 working days
  • Continuously consult with our customers in a way that suits them, to enable service improvements to be made