Toggle menu

Service Issues

UPDATE 23/09/2022 at 16:50 Please be aware that we continue to be impacted by the regional ICT network disruption which may affect some of our online services. All telephone calls to Boston Borough Council are being diverted to South Holland District Council switchboard where queries will be dealt with as normal

Website Privacy

Your privacy is important to us. To deliver our services including this website, we need to collect, use, store, share and dispose of personal information. This is known as data processing.

If we do collect personal data through our website, we'll be up front about this. We'll make it clear when we collect personal information and we'll explain what we intend to do with it.

The Council has a General Privacy Notice which includes how we process data in our service delivery.

Analytics

When you visit www.boston.gov.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not directly identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. We use the information to report on visitor numbers, and to make improvements to our service.

This information is only collected if visitors opt in. The information collected is classed as personal data because Google assigns a unique identifier to each visitor. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

We have measures to protect the information collected, which include: limiting the amount of data collected (including not collecting full IP addresses), setting a retention schedule, restricting access to our Google Analytics data, and regularly reviewing our use of analytics.

Cookies

We use a cookies tool on our website to gain consent for the optional cookies we use.

Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool.

You can read more about how we use cookies, and how to change your cookies preferences, on our Cookie Statement

Twitter Feed

The Council has implemented a Twitter feed to supplement this website.  Twitter may receive information, including the web page you visited, your IP address, browser type, operating system, and cookie information. This information helps them to improve their products and services.  They are the Data controller for the information they collect. Their privacy policy is available at Twitter Privacy Notice.

Security and Performance

We host our website in a Data Centre, hosted by our processing partner PSPS and keep traffic information for 12 months.

Purpose and Lawful Basis for Processing

The purpose for implementing the above is to maintain and monitor the performance of our website and to constantly look to improve the site and the services it offers to our users. The lawful basis we rely on to process your personal data is either Article 6(1)(a) of the UK GDPR, for example when we require your consent for the optional cookies we use, or Article 6(1)(f) which allows us to process personal data when it's necessary for our legitimate interests. For example in order to maintain the integrity of our IT systems and the continuity of our business.

What Are Your Rights?

As we are processing your personal data for our legitimate interests as stated above, you have the right to object to our processing of your personal data. There are legitimate reasons why we may refuse your objection, which depend on why we are processing it.

For more information on your rights, please see Information about your rights.

If you have any concerns or questions in relation to our privacy notice, how we process your data, or data protection ( and GDPR) please follow this link how to contact the team.