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Call Back Service

Our customer contact team have successfully launched a new 'Call Back Service'. This is an automated call back service, after waiting 60 seconds in the queue, callers are given the option to leave their number for a member of the team to call them back. Numbers then virtually remain in the queue and when the caller becomes first, they will get a call back.

Landlords Guide to Housing Standards

Landlords have a number of legal responsibilities for the standards of their rented properties.

Failure to adhere to these requirements may result in legal action. Below is a summary and further information can be found in Useful Pages and Links and in the Private Sector Housing Policy Framework and other documents.

  • Housing Health and Safety Rating System (HHSRS)
  • Smoke and Carbon Monoxide Alarms
  • Minimum Energy Efficiency Standards
  • Gas Safety
  • Electrical Safety Standards 
  • Fire Safety & Furnishings
  • Legionella and Legionnaires Disease
  • Repairs
  • Houses in multiple occupation

The Council has a number of powers it can impose on a landlord for Housing related offences including:

  • Serving of a notice
  • Prosecution
  • Civil penalty
  • Inclusion on the database of Rogue Landlords
  • Rent repayment orders
  • Banning orders

Further details of the powers available to the Council can be found in the Private Sector Housing Policy Framework which should be read in conjunction with the latest Penalty Charge Notice and Housing Act Notice Charges documents.