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Ways to pay

You can pay your Council Tax online, over the phone, by Direct Debit or in person at any Post Office or PayPoint station.

Direct Debit

Direct Debit is simple, convenient and a secure way to pay.  Simply complete the Direct Debit form (PDF) [1MB] (opens new window) and returning it to us by email at or by post. 
Alternatively, if you are the bank account holder, call us on 01205 314200. You will need your Council Tax account reference number when you call.

Over the Internet

You can pay your bill by debit card using our secure Pay Online facility (opens new window)

Standing Order or Online Banking

To pay by Standing Order, please contact your bank. They will need to know the amount to pay, dates due and your Council Tax account number - these are all on your bill. They will also need our bank details, which are:

Sort Code: 40-12-30
Bank Account Number: 41644750 


Pay by cash, free of charge at any PayPoint station. Simply hand your bill to the cashier with your payment.  The bill will be returned to you with a receipt for your payment.  Allow five working days for your payment to reach us.


What to do if you think your bill is wrong

If you wish to query your council tax bill or ask for advice about your council tax charge, please contact our Revenues and Benefits staff.

There are appeal rights if you consider you are not liable to pay council tax. For example:

  • Because you are not the resident or owner
  • The property should be exempt
  • You think a mistake has been made in calculating your bill.

If you are unhappy with the way you have been charged or do not feel you have received a satisfactory answer to a previous enquiry, you should write to us with all the relevant details, so we have the opportunity to reconsider the case. You will receive a written response, giving you the decision made and the reasons for that decision. If you are still unhappy, you can ask for your case to be referred to the council tax ombudsman.