Report a Missed Bin Collection
Report a missed collection of refuse bins, bags or trade waste.
Tagged / Rejected Bins
The most common reason for non-collection of blue and purple-lidded bins is contamination (when unacceptable items are in your bins). If this is the case your bin will have been tagged to inform you of the contaminated items and our in-cab records will reflect this. Please check if your bin has been tagged before reporting a missed bin.
Where our records show that your bin has been tagged, we are unable to return to empty your bin until your next scheduled date. Please make sure any unacceptable items have been removed before your next scheduled collection. Your local Household Waste Recycling Centre can be used for waste disposal in the meantime where required.
If your bin has not been tagged and does not contain any unacceptable items, please report this by emailing our waste team or telephoning 01205 314200.
Your green refuse bin will be emptied one week and the following week will either be your blue recycling bin or your purple-lidded bin for paper and cardboard. Please visit our collection calendar for your bin collection week.
For those who subscribe to the service, garden waste bins are emptied every other week from March to November.
Your bins should be placed at the boundary of your property by 5.30am on your collection day.