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Important Message

Please be advised our Customer Contact phone lines are experiencing high call volumes and wait times may be longer than usual. If you call through to our team, please utilise our call back service after waiting 60 seconds. This will keep your number virtually in the queue and as soon you become first in the queue, we will call you back. Alternatively please consider emailing us or visiting our website to use our range of self-service options that are available.

Report a Missed Bin Collection

Report a missed collection of refuse bins, bags or trade waste.

Tagged / Rejected Bins

The most common reason for non-collection of blue and purple-lidded bins is contamination (when unacceptable items are in your bins). If this is the case your bin will have been tagged to inform you of the contaminated items and our in-cab records will reflect this. Please check if your bin has been tagged before reporting a missed bin.

Where our records show that your bin has been tagged, we are unable to return to empty your bin until your next scheduled date.  Please make sure any unacceptable items have been removed before your next scheduled collection. Your local Household Waste Recycling Centre can be used for waste disposal in the meantime where required.

If your bin has not been tagged and does not contain any unacceptable items, please report this by emailing our waste team or telephoning 01205 314200.

Collection Schedule

Your green refuse bin will be emptied one week and the following week will either be your blue recycling bin or your purple-lidded bin for paper and cardboard. Please visit our collection calendar for your bin collection week.

For those who subscribe to the service, garden waste bins are emptied every other week from March to November.

Your bins should be placed at the boundary of your property by 5.30am on your collection day.