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Call Back Service

Our customer contact team have successfully launched a new 'Call Back Service'. This is an automated call back service, after waiting 60 seconds in the queue, callers are given the option to leave their number for a member of the team to call them back. Numbers then virtually remain in the queue and when the caller becomes first, they will get a call back.

Social housing (housing register)

Information and advice about applying for social housing in Boston and the housing register

Boston Borough Council and East Lindsey District Council have developed a joint Housing Register system and Housing Allocations policy for both authorities. This means there is only one online application to complete for one or both areas. Qualification and banding for each authority may differ dependent upon the applicant's local connection.

You should view the updated joint Housing Allocation Scheme 2021 to check qualification criteria prior to applying.

You can apply online to be considered for inclusion on the housing register. 

There are no set 'bidding cycle' days when properties will be advertised. Adverts will be added any day from Monday to Friday as and when they come up and will run for a minimum of four days. Therefore we would advise all applicants to check the system twice-a-week to ensure you do not miss out on properties advertised. 

Applicants will not be able to start bidding for properties until all document proofs have been received and then verified by the housing register team. Applicants have 28 days after making an application in order to submit all required documentation.

If you are a current Housing Association or Council tenant looking to move property or area, you may wish to look into a mutual exchange through websites such as HomeSwapper but you should speak to your housing provider for advice first.

Platform Housing Group may have some properties available in different areas where you can apply for them direct.

Please note the Housing Register team are only available for telephone queries Monday to Friday 9am-12pm. You will be notified via the customer portal once your application has been assessed.