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Call Back Service

Our customer contact team have successfully launched a new 'Call Back Service'. This is an automated call back service, after waiting 60 seconds in the queue, callers are given the option to leave their number for a member of the team to call them back. Numbers then virtually remain in the queue and when the caller becomes first, they will get a call back.

Donating Money

Donating cash through trusted organisations enables them to act quickly and effectively; monies can be transferred quickly to places and people who need it, and aid organisations can use it to buy the most important resources, often purchasing from more local sources.

Established charities with experience of responding to disasters are usually best placed to reach victims on the ground from your cash donations.

The Disaster Emergency Committee (DEC) launched the Ukraine Humanitarian Appeal to raise funds for food, water, medicine, protection and trauma care for people in Ukraine and those arriving in neighbouring countries.

Lincolnshire Community Foundation has launched a total giving appeal dedicated to supporting those arriving in Lincolnshire. The Community Foundation have confirmed that every penny received will go towards helping people fleeing conflict in Ukraine. This will support new arrivals to access transport, broadband and digital resources, access to leisure facilities, vouchers for toys, etc.

If you do donate money, please donate to organisations or community groups that demonstrate an understanding of community needs, safe and legal working practices, and systems of accountability. These include: