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Important Message

Please be advised our Customer Contact phone lines are experiencing high call volumes and wait times may be longer than usual. If you call through to our team, please utilise our call back service after waiting 60 seconds. This will keep your number virtually in the queue and as soon you become first in the queue, we will call you back. Alternatively please consider emailing us or visiting our website to use our range of self-service options that are available.

Advice and Information

Whilst we want to be helpful, people's situations are very complicated.

Please be aware that in order for refugees to achieve secure futures for themselves or their family, they should only accept advice from an adviser accredited by the OISC [Office of the Immigration Services Commissioner]. If you see people asking for help online - please direct them to the OISC website.