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Call Back Service

Our customer contact team have successfully launched a new 'Call Back Service'. This is an automated call back service, after waiting 60 seconds in the queue, callers are given the option to leave their number for a member of the team to call them back. Numbers then virtually remain in the queue and when the caller becomes first, they will get a call back.
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Advice and Information

Whilst we want to be helpful, people's situations are very complicated.

Please be aware that in order for refugees to achieve secure futures for themselves or their family, they should only accept advice from an adviser accredited by the OISC [Office of the Immigration Services Commissioner]. If you see people asking for help online - please direct them to the OISC website.