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Service Issues

UPDATE 23/09/2022 at 16:50 Please be aware that we continue to be impacted by the regional ICT network disruption which may affect some of our online services. All telephone calls to Boston Borough Council are being diverted to South Holland District Council switchboard where queries will be dealt with as normal

Chapel and other facilities

Information about the chapel and current access arrangements

The Chapel

The comfortable chapel provides seating for approximately 80 mourners with additional standing room for larger congregations, and is provided for use by all faiths or non-religious groups as appropriate.

Music

The music played during funeral services is delivered through a high quality digital system and virtually any requested piece can be sourced and played providing it is still commercially available.

Please note that the crematorium will not accept any external digital media to play such as USB, CDs, tapes or vinyl. All music and visual content is ordered in advance and received via our media partner to protect the system and allow for necessary scheduling and checking.

If live music is required there is an organ available for use, however an organist must be provided by either the funeral director or the family.

Multi-media and web casting

Located in the chapel is a large screen to play multi-media tributes. This might be a piece of video, still photographs or rolling slide show etc, and can be set with or without music. We also have the facility to webcast funeral services to other locations around the world using live streaming if required, so that relatives and friends who are unable to get to the funeral service can take part. Should you request these facilities it is important to note that this must be ordered at least 48 hours prior to the funeral service (not including weekends and bank holidays - ie 2 working days prior).

Induction loop facility

There is an induction loop facility fitted in the chapel to enable users of hearing aids to listen to the service more clearly. The speaker system extends to the foyer and outside of the building so that the service can be relayed to mourners if the congregation is extra large.

Vestry

Ministers or family members taking a service can make use of the vestry to prepare themselves beforehand.

Flowers

Visitors may bring flowers to place in the chapel at any time that we are open and (vases are provided) or you may sit in quiet reflection or prayer, provided that a funeral service is not taking place. We regret that personal vases and artificial tributes are not permitted.

Access arrangements

From 27 January: There is no longer a legal requirement to wear a face covering. However, the government advises that you continue to wear a face covering in crowded and enclosed spaces where you may come into contact with other people you do not normally meet.

Whilst there is currently no actual limit on the number of mourners attending a funeral service, we strongly recommend that numbers should still be kept as low as possible to help reduce the number of Covid infections and ultimately defeat the virus.

Funeral services can be live streamed (at the request of the Next of Kin only) and viewed via a secure link if desired, and this will be available on demand for 7 days. It is important to note that you need to obtain permission from the family of the Deceased to view live streams.

We want to reassure you that we will take every possible action to ensure that your service will be as safe from the Coronavirus as possible.

We are also taking the following measures to reduce the risk of infection:

  • Mourners are asked not to touch the coffin to avoid the risk of cross infection.
  • Disposable hymn sheets will be used instead of hymn books.
  • We will be sanitising between services, door handles, seats, lectern, toilets and other surfaces.
  • Hand washing facilities with soap and hot water are available in the toilets.

The Book of Remembrance room is open to the public, but it can also be viewed online.

The office and public reception area is open to the public and we ask that visitors to the counter please wear a face covering in order to protect our staff from potential infection and compromise the running of this essential service.

Contact can also be made by telephoning 01205 364612 or emailing the crematorium team.

 We thank you for your co-operation at this difficult time.