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Important Message

Please be advised our Customer Contact phone lines are experiencing high call volumes and wait times may be longer than usual. If you call through to our team, please utilise our call back service after waiting 60 seconds. This will keep your number virtually in the queue and as soon you become first in the queue, we will call you back. Alternatively please consider emailing us or visiting our website to use our range of self-service options that are available.

Tenant HMO responsibilities

Tenant responsibilities relating to Houses in Multiple Occupation (HMOs)

Tenant responsibilities

Tenants have responsibilities under the regulations, which allow managers to fulfil their legal obligations. Tenants should:

  • allow access to the manager at reasonable times and provide necessary information to carry out their management duties;
  • comply with the manager's arrangements for means of escape from fire and for separating rubbish into the correct bins provided and presenting the bins for collection by the council at the correct time;
  • keep the accommodation in an acceptable manner and take reasonable care not to damage the property;
  • behave in a reasonable and social manner so as not to damage the property and cause a nuisance to other tenants or inconvenience the manager's duties.

For further information you can contact the Housing Standards team.

The full Management of HMO Regulations (England) 2006 can be viewed online.