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Call Back Service

Our customer contact team have successfully launched a new 'Call Back Service'. This is an automated call back service, after waiting 60 seconds in the queue, callers are given the option to leave their number for a member of the team to call them back. Numbers then virtually remain in the queue and when the caller becomes first, they will get a call back.
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Houses in Multiple Occupation (HMOs)

Information, reporting and licensing of Houses in Multiple Occupation (HMOs)

What is a HMO?

Information about a House in Multiple Occupation (HMO)

Landlord HMO responsibilities

Landlord responsibilities relating to Houses in Multiple Occupation (HMOs)

Tenant HMO responsibilities

Tenant responsibilities relating to Houses in Multiple Occupation (HMOs)

Licensing of HMOs

An HMO licence must be obtained for properties that meet the mandatory HMO Licensing criteria.

HMO License Applications

How to apply for a HMO Licence, make a change or renew a licence.

Houses in Multiple Occupation: Fire, Space and Amenity Standards

The licence holder must ensure that fire alarms and fire precautions within the property meet the relevant standards set out in the LACORs guidance document, Housing - Fire Safety, 2008.