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Call Back Service

Our customer contact team have successfully launched a new 'Call Back Service'. This is an automated call back service, after waiting 60 seconds in the queue, callers are given the option to leave their number for a member of the team to call them back. Numbers then virtually remain in the queue and when the caller becomes first, they will get a call back.

Taxi Standards

Department for Transport - Statutory Taxi & Private Hire Vehicle Standards

Guidance issued under Section 177 of the Policing and Crime Act 2017 has been published by the Department for Transport (DfT) in relation to taxi and private hire vehicle licensing.

It is referred to as the Statutory Taxi and Private Hire Vehicle Standards.

The focus within the standards is on protecting children and vulnerable adults.

The standards were published in July 2020.

The Council is aware that the Department for Transport expects the recommendations, contained within the standards document, to be implemented unless there is a compelling local reason not to.

A copy of the minimum licensing standards can be found in the Links section.