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Call Back Service

Our customer contact team have successfully launched a new 'Call Back Service'. This is an automated call back service, after waiting 60 seconds in the queue, callers are given the option to leave their number for a member of the team to call them back. Numbers then virtually remain in the queue and when the caller becomes first, they will get a call back.

Taxi Licensing

Information about driver/vehicle applications, passenger safety, how to make a complaint, FOI information and the Department of Transport Statutory Taxi and Private Hire Vehicle Standards.

Taxi and Private Hire Driver and Vehicle Information

Information about licences for individuals to drive and operate taxis and private hire vehicles

HMRC Tax Conditionality

Information for Taxi/Private Hire Drivers, Private Hire Operators and Scrap Metal Dealers

Taxi Passenger Safety

Staying Safe: Guidance for Passengers

Taxi Standards

Department for Transport - Statutory Taxi & Private Hire Vehicle Standards

Taxi Complaints

Information and guidance on how to make a complaint about a taxi driver or company