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Important Message

Please be advised our Customer Contact phone lines are experiencing high call volumes and wait times may be longer than usual. If you call through to our team, please utilise our call back service after waiting 60 seconds. This will keep your number virtually in the queue and as soon you become first in the queue, we will call you back. Alternatively please consider emailing us or visiting our website to use our range of self-service options that are available.

Data Protection

Under new legislation from May 25, 2018 you will have the right to access and have some control over the personal information we hold about you. Details of your different rights can be found in our Privacy Notice or from the Information Commissioner's Website.

One of the most important rights you have as a citizen is to know whether and what information we hold about you. As a public authority we process large amounts of personal information about our residents in order to meet our duties and deliver services to you.

If you would like to access the personal information we hold about you, you can make a Subject Access Request.  This can be done by email, telephone or by letter. 

There is no charge for information unless it is excessive or unfounded. All requests will be dealt with within the statutory timeframe of one month, unless it is complex in which case we will contact you with an estimate of when the information will be provided.

Before we can proceed with a request for personal information we must be satisfied of your identity and will ask you to provide photo and address documentation in order to ensure we give you the correct information. The time limit for responding to the request will not start until we have received these documents. Please be aware that you are only entitled to your own personal information and not that of anyone else even if they are a relative or partner.

If you would like more information on this or any of your other rights in relation to Council held data then please see our privacy statement or contact our Data Protection Officer at who can provide you with more information.