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Call Back Service

Our customer contact team have successfully launched a new 'Call Back Service'. This is an automated call back service, after waiting 60 seconds in the queue, callers are given the option to leave their number for a member of the team to call them back. Numbers then virtually remain in the queue and when the caller becomes first, they will get a call back.

Information Governance

Local government and Councils hold a huge amount of information, including sensitive personal data (now called special category information) . This data needs to be handled in a discreet manner in order to protect people's identities, reputations and privacy, as well as keeping the Council within legal requirements. These pages highlight areas in respect to information we legally protect, and that which we legally must provide.