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Important Message

Please be advised our Customer Contact phone lines are experiencing high call volumes and wait times may be longer than usual. If you call through to our team, please utilise our call back service after waiting 60 seconds. This will keep your number virtually in the queue and as soon you become first in the queue, we will call you back. Alternatively please consider emailing us or visiting our website to use our range of self-service options that are available.

General Privacy Notice

What are my rights in relation to my information?

Under the Data Protection Act 2018 , you have rights as an individual which you can exercise in relation to the information we hold about you, not all rights will apply it will depend on the legal basis for processing your data.

 The right to be Informed - Individuals have the right to be informed about the collection and use of their personal data. This is a key transparency requirement under the GDPR

 The right of Access - you are entitled to request access to and a copy of, information we hold about you

The right to Rectification - you have the right to ask to have your information corrected.

 The right to Erasure - this is not an absolute right and will depend on the reason for processing your personal information

The right to Data Portability - This only applies to data processing that is carried out by automated means

The right to Restrict processing may apply - you may request that we stop processing your personal data however, this may delay or prevent us delivering a service to you. We will seek to comply with your request but may be required to hold or process information to comply with our legal duties.

The right to Object - this is not an absolute right and will depend on the reason for processing your personal information.

In some cases the Council is using information to meet a lawful obligation placed upon the Council by a series of Laws. 

In this case the Council may need to withhold some of the 'subject's rights'